CASE STUDY: WELLNESS OPERATIONS
ZAYA.
Custom appointment infrastructure and SMS notification loops for multi-therapist clinics. Reduced no-shows by 42%.
Duration
21 Days
Primary Stack
Flutter + Firebase
Deployment
iOS + Android
The Challenge
A wellness clinic with 5 therapists was losing 30% of their revenue to no-shows. Staff spent 2+ hours daily on manual confirmation calls, leaving no time for billing or patient care.
01.
30% no-show rate ($3k+ monthly
leakage).
02.
Manual schedule management across
paper/Google cal.
03.
High friction for
midnight/after-hours re-booking.
The solution
We engineered a cross-platform Flutter app integrated with Twilio. 2-way SMS "Verify/Cancel" loops were automated via Firebase Cloud Functions.
FLUTTER
FIREBASE
TWILIO SMS
CLOUD
FUNCTIONS