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ZAYA

Wellness appointment booking app with SMS reminders and therapist scheduling

21 days
MVP launch
iOS + Android
Cross-platform
42%
No-show reduction

The Problem

A wellness clinic with 5 therapists was losing 30% of appointments to no-shows. Manual phone confirmations took 2+ hours daily, and clients had no easy way to reschedule.

Key Challenges:

  • ✗ 30% no-show rate costing $3k+ monthly in lost revenue
  • ✗ Staff spending 2 hrs/day on confirmation calls
  • ✗ No online booking-clients had to call during office hours
  • ✗ Therapists manually managing Google Calendar collisions

The Build

We built a Flutter mobile app with automated SMS confirmations, 24/7 online booking, and therapist availability management.

Client App (Flutter)

  • • Browse therapist profiles + availability
  • • Book, reschedule, or cancel appointments
  • • Receive SMS reminders (24h & 2h before)
  • • "Reply 1 confirm / 9 cancel" 2-way SMS

Therapist Dashboard

  • • Set weekly availability (blocks & breaks)
  • • View daily schedule + client notes
  • • Confirm/cancel appointments
  • • Export client history

Tech Stack:

Flutter Firebase (Auth + Firestore) Twilio SMS Cloud Functions

Results

42%
No-show rate drop
2 hrs/day
Staff time saved
24/7
Online booking

"Game-changer for our clinic"

"No-shows dropped from 30% to 18% in the first month. Staff love not having to make confirmation calls, and clients love booking at midnight if they want. Worth every penny."

- Clinic Owner, 30 days post-launch

Need a Booking App?

We build custom appointment systems in 7-21 day sprints.

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